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Policy

WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

HCS Enterprises Ltd T/A The Music Stop is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new guitar amplifier from us we would accept their old guitar amplifier and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Online Prices vs Instore Prices
As a small independent store we are not always able to offer the same deals instore as we are on our website. The reasons for this are outlined below. We hope that you understand why it is possible for us to offer lower prices online and we look forward to helping you with your purchase. If in doubt about a special offer or limited deal price, please ask a member of staff who will be able to assist you.


Reasons for prices being higher in store.
More administration charges to cover such as rent, electric, staffing costs, card processing charges etc.
 
When buying in store you are getting a better experience than buying online. You are able to speak to a staff member who is knowledgeable and able to advise and guide you with your purchase.
 
Reasons for prices being low online.
As online has a very different cost structure than in-store we can therefore profitably charge less.
 
Little or no administration charges
 

Legalities
It is a common misconception that all retailers offer the same price instore as online. In fact, it is only a few of the major retailers that offer this and with closer inspection most others openly display differing prices. Retailers are not obliged to honour any prices that are advertised on their website. There is no contract in place until the key requirements are met by the contracting parties and unless the retailer accepts your order, processes payment and then dispatches the goods they do not have to accept your order.

E&OE

 

 

 

 

 

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