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Policy Page
Returns and cancellations.
Am I required to cancel or return items within a specific
time period?
Yes - If you are unhappy with an item purchased online you must
return it within 7 days.
Are there exceptions to your return or cancellation policies?
Yes - Any item that touches your mouth ie. All microphones, any
in-ear earphones, or in-ear monitors, and any other items that touch
your mouth, your nose, or your inner ear cannot be returned due
to our health and safety policy.
Do you require buyers to return items in their original
shipping containers and/or packaging?
Goods should be returned to The Music Stop in and together with
their original packaging. The Music Stop will not be held responsible
for any damages incurred in returning goods to us. The condition
of the goods will remain the customer's responsibility until they
have been booked in and assessed by The Music Stop.
Will you or the buyer pay for postage?
You, the customer, will be required to pay for all postage incurred
when returning goods to The Music Stop.
Do you charge restocking or other fees?
No - However there may be a charge levied if a credit card has been
used.
Delivery Policy
Please note, delivery on all goods instock is usually within two
working days. If goods are out of stock we will contact you with
an approximate delivery date. You must ensure somebody will be available
at the delivery address to accept and sign for the goods. When signing,
please ensure you mark the paper work 'unexamined'. In the event
the courier is unable to deliver the goods due to no-one being at
the delivery address, you will need to contact the shop to arrange
a re-delivery, this will incur a further charge of £10.00.
Your statutory rights are not affected.
Purchase Policy
Due to high postage costs we are unable to ship goods outside of
the United Kingdom. Please do not try to purchase goods from our
online store if you live outside the United Kingdom as your order
will be invalid.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is
now UK law. The legislation aims to make producers pay for the collection,
treatment and recovery of waste electrical equipment. The regulations
also mean that suppliers of equipment like high street shops and
internet retailers must allow consumers to return their waste equipment
free of charge.
The amount of WEEE we throw away is increasing
by around 5% each year, making it the fastest growing waste stream
in the UK.
• Much of the UK’s WEEE ends up in
landfill, where the lead and other toxins it contains can cause
soil and water contamination. This can have a harmful effect on
natural habitat, wildlife and also human health.
• Many electrical items that we throw away
can be repaired or recycled. Recycling items helps to save our natural
finite resources and also reduces the environmental and health risks
associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment
(EEE) have a part to play in reducing the amount of WEEE going into
landfill sites.
HCS Enterprises Ltd T/A The Music Stop is obliged
under these regulations to offer our customers free take-back of
their WEEE on a like-for-like basis when they buy a new Electrical
or Electronic product from us.
For example, if a customer bought a new guitar
amplifier from us we would accept their old guitar amplifier and
prevent it going into a landfill site by disposing of it safely.
Customers must return their WEEE item to us within 28 days of purchasing
their new item.
Under the WEEE Regulations, all new electrical
goods should now be marked with the crossed-out wheeled bin symbol
shown below:
Goods are marked with this symbol to show that
they were produced after 13th August 2005, and should be disposed
of separately from normal household waste so that they can be recycled.
E&OE |
